{"id":31,"date":"2016-12-26T23:16:10","date_gmt":"2016-12-26T23:16:10","guid":{"rendered":"http:\/\/paternika.com\/hotrain\/?page_id=31"},"modified":"2017-01-28T21:17:24","modified_gmt":"2017-01-28T18:17:24","slug":"a-la-carte","status":"publish","type":"page","link":"https:\/\/www.hotrain.net\/tr\/a-la-carte\/","title":{"rendered":"A LA CARTE"},"content":{"rendered":"

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OTEL\u0130N\u0130ZE \u00d6ZEL<\/strong><\/span><\/h5>\n
ORYANTASYON PROGRAMI<\/strong><\/h5>\n
Otelinize yeni ba\u015flayan personelinize otelinizin stratejisini, sekt\u00f6rdeki yerinizi ve kimli\u011finizi yans\u0131tman\u0131n yan\u0131 s\u0131ra bir personel olarak kendisinden beklentilerinizi payla\u015fmak i\u00e7in haz\u0131rlanacak olan size \u00f6zel bir e\u011fitimdir. Ama\u00e7, i\u015fe yeni ba\u015flayan personelin, misafirlerinize sundu\u011funuz \u00fcr\u00fcn ve servisleri tan\u0131mas\u0131n\u0131 sa\u011flamak ve i\u015fe uyum sa\u011flama s\u00fcrecini k\u0131saltmakt\u0131r.<\/h5>\n
SERV\u0130S K\u00dcLT\u00dcR\u00dc<\/strong><\/h5>\n
Her otelin bir kimli\u011fi vard\u0131r ve bu kimli\u011fi servisine yans\u0131t\u0131r. Bu \u00e7al\u0131\u015fma sizin s\u00fcregelen servis yakla\u015f\u0131m\u0131n\u0131z\u0131n size \u00f6zel bir servis k\u00fclt\u00fcr\u00fc olu\u015fturularak, personelinize aktar\u0131lmas\u0131n\u0131 ama\u00e7lamaktad\u0131r.<\/h5>\n
PROFESYONEL \u0130MAJ E\u011e\u0130T\u0130M\u0130<\/strong><\/h5>\n
\u0130lk izlenimler, bir misafir i\u00e7in \u00f6nemlidir. Bu g\u00f6r\u00fc\u015fle yola \u00e7\u0131karak, ki\u015fisel g\u00f6r\u00fcn\u00fcm standartlar\u0131n\u0131z do\u011frultusunda Profesyonel \u0130maj ve \u0130leti\u015fim Dan\u0131\u015fman\u0131 Suna Kabaday\u0131\u2019n\u0131n verdi\u011fi e\u011fitimler ile \u00fcniformal\u0131 ve \u00fcniformas\u0131z personelinizin oteliniz i\u00e7erisinde profesyonel g\u00f6r\u00fcn\u00fcm standartlar\u0131n\u0131 uygulanmas\u0131n\u0131 sa\u011flamakt\u0131r.<\/h5>\n
ETK\u0130L\u0130 TELEFON KULLANMA BECER\u0130LER\u0130 E\u011e\u0130T\u0130M\u0130<\/strong><\/h5>\n
Otelde \u00e7alan her telefonun misafir deneyimindeki pay\u0131 b\u00fcy\u00fckt\u00fcr. Amac\u0131m\u0131z, oteliniz i\u00e7erisinde telefon cevaplama, ba\u015fka dahili hatlara ba\u011flama ve beklemeye alma, mesaj yazma ve konu\u015fmay\u0131 sonland\u0131rmada size \u00f6zel standartlar\u0131n kullan\u0131lmas\u0131n\u0131 sa\u011flamak, telefonda rezervasyon almak ve telefon konu\u015fmalar\u0131 s\u0131ras\u0131nda olu\u015fan \u00f6zel durumlar\u0131 etkili bir \u015fekilde ele almakt\u0131r.<\/h5>\n

\nPERSONEL\u0130N\u0130ZE \u00d6ZEL<\/strong><\/span><\/h5>\n
M\u0130SAF\u0130R SERV\u0130S\u0130NDE Y\u00dcKSEK KAL\u0130TEY\u0130 SUNMAK<\/strong><\/h5>\n
\u0130\u00e7 ve d\u0131\u015f misafir kavram\u0131n\u0131 belirleyen, misafirlerin istek ve ihtiya\u00e7lar\u0131n\u0131 etkili bir \u015fekilde kar\u015f\u0131lamay\u0131 ve m\u00fckemmel servis sunabilmek i\u00e7in gerekli olan t\u00fcm ileti\u015fim becerilerini kuvvetlendirmeyi hedefleyen bir e\u011fitimdir.<\/h5>\n
M\u0130SAF\u0130R \u015e\u0130KAYETLER\u0130N\u0130 ELE ALMAK<\/strong><\/h5>\n
Bu e\u011fitim her \u015fikayetin bir geli\u015fim f\u0131rsat\u0131 oldu\u011fu ve \u015fikayetleri sistemli bir \u015fekilde ele alarak olumlu bir deneyime d\u00f6n\u00fc\u015ft\u00fcrme y\u00f6ntemleri \u00fczerine yap\u0131land\u0131r\u0131lm\u0131\u015ft\u0131r.<\/h5>\n
GIDA VE K\u0130\u015e\u0130SEL H\u0130JYEN E\u011e\u0130T\u0130MLER\u0130<\/strong><\/h5>\n
G\u0131da hijyeni ve ki\u015fisel hijyen konusunda restoran \u00e7al\u0131\u015fanlar\u0131 i\u00e7in farkl\u0131 \u00e7al\u0131\u015fma alanlar\u0131 g\u00f6zetilerek \u00f6zel olarak haz\u0131rlanan, bu konuda bilin\u00e7lendiren ve al\u0131\u015fkanl\u0131k kazand\u0131rmay\u0131 ama\u00e7layan e\u011fitimler verilmektedir.<\/h5>\n
ALGI VE M\u0130SAF\u0130RLER\u0130N PS\u0130KOLOJ\u0130S\u0130N\u0130 ANLAMAK E\u011e\u0130T\u0130M\u0130<\/strong><\/h5>\n
Hizmet s\u0131ras\u0131nda misafir alg\u0131lar\u0131n\u0131n \u015fekillenmesine ve \u00f6nemine de\u011finen, alg\u0131 farkl\u0131l\u0131klar\u0131n\u0131 yaratan ve misafirlerin psikolojileri ile davran\u0131\u015flar\u0131n\u0131 etkileyen fakt\u00f6rleri ele alan ve bu farkl\u0131l\u0131klara y\u00f6nelik hizmet vermeye odaklanan bir e\u011fitimdir.<\/h5>\n
ZAMAN Y\u00d6NET\u0130M\u0130<\/strong><\/h5>\n
Personele i\u015f s\u0131ras\u0131nda zaman kaybettiren, olumlu olmayan ve zorlay\u0131c\u0131 olan fakt\u00f6rleri tan\u0131mlamak, bu fakt\u00f6rleri en az seviyeye indirmek ve i\u015f s\u0131ras\u0131nda verimi artt\u0131rmak i\u00e7in gerekli olan y\u00f6ntemleri sunan bir e\u011fitimdir.<\/h5>\n
SERV\u0130STE STRES Y\u00d6NET\u0130M\u0130<\/strong><\/h5>\n
Personelin stresini etkili bir \u015fekilde y\u00f6netmelerini sa\u011flayan; i\u015f s\u0131ras\u0131nda olu\u015fan stres fakt\u00f6rlerini tan\u0131mlayan ve \u00f6zel ya\u015fam ile i\u015f ya\u015fam\u0131 i\u00e7inde olu\u015fan stresle ba\u015fetme y\u00f6ntemlerini, i\u015f ve ya\u015fam kalitesini artt\u0131rma y\u00f6n\u00fcnde kullanmaya y\u00f6nlendiren bir e\u011fitimdir.<\/h5>\n
DUYGUSAL ZEKA VE \u0130LET\u0130\u015e\u0130M E\u011e\u0130T\u0130M\u0130<\/strong><\/h5>\n
Duygusal zeka yetkinliklerini tan\u0131mlayan ve \u00e7al\u0131\u015fanlar\u0131n misafirlerin farkl\u0131 ileti\u015fim tarzlar\u0131na y\u00f6nelik olarak duygusal zeka yetkinliklerini maksimumda kullanmalar\u0131n\u0131 sa\u011flayacak ileti\u015fim becerilerini geli\u015ftiren, tak\u0131m i\u00e7inde ve misafir servisinde duygusal zekay\u0131 etkin olarak kullanmalar\u0131n\u0131 sa\u011flayarak, bireysel performanslar\u0131n\u0131 artt\u0131rmaya y\u00f6nelik bir e\u011fitimdir.<\/h5>\n
FARK YARATAN EK\u0130P E\u011e\u0130T\u0130M\u0130<\/strong><\/h5>\n
Bir misafirin otel i\u00e7erisinde olumlu bir deneyime sahip olmas\u0131n\u0131n bir ekip olarak \u00e7al\u0131\u015f\u0131lmas\u0131na ba\u011fl\u0131 oldu\u011fu prensibinden yola \u00e7\u0131karak, sa\u011fl\u0131kl\u0131 bir i\u00e7 ileti\u015fim i\u00e7in gerekli yetkinlikler geli\u015ftirilmektedir.<\/h5>\n

\nDEPARTMANLARINIZA \u00d6ZEL<\/strong><\/span><\/h5>\n
Dilerseniz, \u201cMisafir Servisinde Y\u00fcksek Kaliteyi Sunmak\u201d e\u011fitimini departmanlara ayr\u0131 ayr\u0131 verebilir, her departman\u0131n kar\u015f\u0131la\u015fabilece\u011fi \u00f6zel durumlar\u0131 da kapsam i\u00e7ine al\u0131p, \u00e7al\u0131\u015fanlar\u0131n\u0131z\u0131n genel bilgi ve becerisini geli\u015ftirebilirsiniz.<\/h5>\n
Bu e\u011fitimler;<\/h5>\n
\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u2713<\/strong>\u00a0 Resepsiyon G\u00f6revlisi \u2013 Genel Bilgi ve Beceri E\u011fitimi<\/h5>\n
\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u2713<\/strong>\u00a0 Bellboy \u2013 Genel Bilgi ve Beceri E\u011fitimi<\/h5>\n
\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u2713<\/strong>\u00a0 Santral Operat\u00f6r\u00fc \u2013 Genel Bilgi ve Beceri E\u011fitimi<\/h5>\n
\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u2713<\/strong>\u00a0 Rezervasyon \u2013 Genel Bilgi ve Beceri E\u011fitimi<\/h5>\n
\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u2713<\/strong>\u00a0 Yiyecek ve \u0130\u00e7ecek Servis Personeli \u2013 Genel Bilgi ve Beceri E\u011fitimi<\/h5>\n
\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u2713<\/strong>\u00a0 Oda Servisi \u2013 Genel Bilgi ve Beceri E\u011fitimi<\/h5>\n
olarak departmanlar\u0131n\u0131za \u00f6zel olarak haz\u0131rlanm\u0131\u015ft\u0131r.<\/h5>\n
Operasyonel ve y\u00f6netim becerileri a\u00e7\u0131s\u0131ndan Yiyecek ve \u0130\u00e7ecek Departmanlar\u0131n\u0131za da \u00f6zel haz\u0131rlanan e\u011fitimlerimiz bulunmaktad\u0131r.<\/h5>\n
\u00d6N B\u00dcRO EK\u0130B\u0130NE \u00d6ZEL SATI\u015e TEKN\u0130KLER\u0130 E\u011e\u0130T\u0130M\u0130<\/strong><\/h5>\n
Rezervasyon s\u0131ras\u0131nda veya rezervasyonsuz gelen misafirlere kar\u015f\u0131 sat\u0131\u015f tekniklerini en etkili \u015fekilde kullanmak ve sat\u0131\u015f becerilerini bir \u00fcst seviyeye \u00e7\u0131kartmak i\u00e7in gerekli olan yetkinlikler geli\u015ftirilmektedir.<\/h5>\n
A\u2019DAN Z\u2019YE OPERASYONEL SERV\u0130S VE BAR E\u011e\u0130T\u0130MLER\u0130<\/strong><\/h5>\n
Sekt\u00f6r deneyimi olan e\u011fitmenlerle operasyonunuzda yiyecek servisi becerilerini geli\u015ftirme e\u011fitimleri ile bar odakl\u0131 servis i\u00e7in gerekli olan t\u00fcm e\u011fitimler verilmektedir.<\/h5>\n
Y\u0130YECEK VE \u0130\u00c7ECEK SERV\u0130S EK\u0130B\u0130NE \u00d6ZEL SATI\u015e TEKN\u0130KLER\u0130 E\u011e\u0130T\u0130M\u0130<\/strong><\/h5>\n
Servis s\u0131ras\u0131nda sat\u0131\u015f tekniklerini en iyi \u015fekilde kullanmak, sat\u0131\u015f yapmak i\u00e7in gerekli olan becerileri bir \u00fcst seviyeye \u00e7\u0131kartmak, misafirlerin isteklerini ke\u015ffetmek ve o do\u011frultuda \u00f6nerilerde bulunmak, misafirlerin \u00f6nerilere itiraz etmesi halinde alternatif sunmak, misafirlerin memnuniyetini yemek s\u00fcresince kontrol etmek ile ilgili konular aktar\u0131lmaktad\u0131r.<\/h5>\n
Y\u00d6NET\u0130M BECER\u0130LER\u0130NDE Y\u0130YECEK VE \u0130\u00c7ECEK SERV\u0130S\u0130<\/strong><\/h5>\n
Y\u00f6neticilerinizin liderlik, zaman y\u00f6netimi, motivasyon ve ekip olu\u015fturma konular\u0131nda y\u00f6netim becerilerini geli\u015ftirme ama\u00e7l\u0131 olarak verilen bir e\u011fitimdir.<\/h5>\n

\nDAMAK ZEVK\u0130N\u0130ZE \u00d6ZEL<\/strong><\/span><\/h5>\n
MUTFAK E\u011e\u0130T\u0130MLER\u0130<\/strong><\/h5>\n
Kat\u0131l\u0131mc\u0131lar\u0131n a\u015f\u00e7\u0131l\u0131k ve pastac\u0131l\u0131k bilgilerini yeni trendler ile bulu\u015fmakta, bilgi ve becerilerini yarat\u0131c\u0131l\u0131kla zenginle\u015ftirmeyi ve sunum standartlar\u0131n\u0131 geli\u015ftirmeyi hedeflemektedir.<\/h5>\n
KAHVE E\u011e\u0130T\u0130M\u0130<\/strong><\/h5>\n
Kahvenin tarih\u00e7esinden ba\u015flayarak, servisine kadar kat\u0131l\u0131mc\u0131lara kahvenin kar\u015f\u0131 konulmaz tad\u0131na ula\u015fmalar\u0131 i\u00e7in en can al\u0131c\u0131 bilgi ve beceriler sunulmaktad\u0131r.<\/h5>\n
D\u00dcNYA VE T\u00dcRK \u015eARAPLARI E\u011e\u0130T\u0130M\u0130<\/strong><\/h5>\n
D\u00fcnya ve T\u00fcrk \u015faraplar\u0131n\u0131 tan\u0131maya, men\u00fc ve \u015farap e\u015fle\u015fmesi yaparak, \u015farap ve servisi ile ilgili bilgi ve becerileri geli\u015ftirmeye odakl\u0131 bir e\u011fitim verilmektedir.<\/h5>\n

\nY\u00d6NET\u0130C\u0130LER\u0130N\u0130ZE \u00d6ZEL<\/strong><\/span><\/h5>\n
\u0130LET\u0130\u015e\u0130M BECER\u0130LER\u0130<\/strong><\/h5>\n
Otel i\u00e7erisindeki her t\u00fcrl\u00fc ileti\u015fim y\u00f6ntemini daha g\u00fc\u00e7lendirmeyi, etkili sunum ve toplant\u0131 y\u00f6netimi becerilerini bir \u00fcst seviyeye ta\u015f\u0131may\u0131, problem \u00e7\u00f6zme, \u00e7at\u0131\u015fma y\u00f6netimi tekniklerini yayg\u0131nla\u015ft\u0131rmay\u0131 hedeflemektedir.<\/h5>\n
SATI\u015e E\u011e\u0130T\u0130M\u0130<\/strong><\/h5>\n
Sat\u0131\u015f ekibinin profesyonel sat\u0131\u015f becerilerini artt\u0131rmas\u0131n\u0131 sa\u011flayarak, sat\u0131\u015f tekniklerini g\u00fc\u00e7lendirmektedir.<\/h5>\n
E\u011e\u0130T\u0130MC\u0130N\u0130N E\u011e\u0130T\u0130M\u0130<\/strong><\/h5>\n
\u015eef, M\u00fcd\u00fcr ve t\u00fcm y\u00f6neticilere, beceri e\u011fitimi ve genel e\u011fitim vermeleri i\u00e7in gerekli olan profesyonel becerileri kazand\u0131rmaya odakl\u0131 olan bir e\u011fitimdir.<\/h5>\n
ZAMAN Y\u00d6NET\u0130M\u0130<\/strong><\/h5>\n
Zaman\u0131 etkili bir \u015fekilde y\u00f6netmeye; zaman kaybettiricileri tan\u0131mlay\u0131p, en az seviyeye indirmeye ve i\u015f s\u0131ras\u0131nda verimi artt\u0131rmaya odakl\u0131 bir e\u011fitimdir.<\/h5>\n
PROBLEM \u00c7\u00d6ZME TEKN\u0130KLER\u0130 VE \u00c7ATI\u015eMA Y\u00d6NET\u0130M\u0130<\/strong><\/h5>\n
Y\u00f6neticilerinizin problem \u00e7\u00f6zme tekniklerini kullanarak etkili karar vermelerini desteklemeyi ve bir profesyonel olarak \u00e7at\u0131\u015fmalar\u0131 en etkin bi\u00e7imde y\u00f6netmelerini sa\u011flayan bir e\u011fitimdir.<\/h5>\n
KURUM\u0130\u00c7\u0130 \u0130LET\u0130\u015e\u0130M VE EK\u0130P \u00c7ALI\u015eMASI<\/strong><\/h5>\n
Kurumi\u00e7i ileti\u015fimi g\u00fc\u00e7lendirirken, ekip i\u00e7erisinde k\u00fclt\u00fcrel farkl\u0131l\u0131klardan sinerji yaratmak i\u00e7in problem \u00e7\u00f6zme tekniklerini sunan, \u00e7at\u0131\u015fma y\u00f6netimini kapsayan ve ekip \u00e7al\u0131\u015fmas\u0131n\u0131n a\u015famalar\u0131nda motivasyon sa\u011flanmas\u0131nda liderlerin rol\u00fc \u00fczerinde geli\u015fen bir e\u011fitimdir.<\/h5>\n
MOT\u0130VASYON TEKN\u0130KLER\u0130<\/strong><\/h5>\n
Motivasyon teorileri ile yola \u00e7\u0131karak misafir memnuniyetini sa\u011flamada personelin rol\u00fc, personelin memnuniyetini artt\u0131rmaya y\u00f6nelik motivasyon geli\u015ftirme y\u00f6ntemleri ve memnun personelden memnun misafir yaratma konusunda liderlerin rol\u00fc \u00fczerine odaklan\u0131lmaktad\u0131r.<\/h5>\n
STRES VE KR\u0130Z Y\u00d6NET\u0130M\u0130<\/strong><\/h5>\n
Stres ve krizin nedenlerini tan\u0131mlayan, derinlemesine inceleyen bu e\u011fitim, her iki durumu etkili bir \u015fekilde y\u00f6netme \u00fczerine yap\u0131land\u0131r\u0131lm\u0131\u015ft\u0131r.<\/h5>\n
KURUM K\u00dcLT\u00dcR\u00dc E\u011e\u0130T\u0130M\u0130<\/strong><\/h5>\n
Kurum K\u00fclt\u00fcr\u00fcn\u00fc olu\u015fturmak i\u00e7in gerekli olan t\u00fcm bilgilerin, misyon, vizyon ve de\u011ferlerin tan\u0131m\u0131yla birlikte kurum k\u00fclt\u00fcr\u00fc yap\u0131land\u0131rmak i\u00e7in temel olu\u015fturan bir e\u011fitimdir.<\/h5>\n
TEMEL M\u00dcLAKAT TEKN\u0130KLER\u0130 E\u011e\u0130T\u0130M\u0130<\/strong><\/h5>\n
Temel m\u00fclakat tekniklerini detayl\u0131 bir \u015fekilde incelemek ve bu konudaki liderlik yetkinli\u011fini bir \u00fcst seviyeye \u00e7\u0131karmak hedeflenmektedir.<\/h5>\n
PERFORMANS DE\u011eERLEND\u0130RME \u2013 GEL\u0130\u015eT\u0130RME VE \u00dcCRETLEND\u0130RME POL\u0130T\u0130KALARI<\/strong><\/h5>\n
\u00c7al\u0131\u015fanlar\u0131n \u00fcrettikleri i\u015fin ve i\u015fe y\u00f6nelik tutum, bilgi ve beceri d\u00fczeyinin objektif kriterlerle \u00f6l\u00e7\u00fclmesini, sonu\u00e7lar\u0131n de\u011ferlendirilmesini ve performans\u0131n s\u00fcrekli iyile\u015ftirilmesi ko\u015fulu ile s\u00fcrd\u00fcr\u00fclebilir bir geli\u015fim izlemesini ama\u00e7layan bu e\u011fitim, \u00fccretlendirme politikalar\u0131n\u0131n etkileri \u00fczerinde durmaktad\u0131r.<\/h5>\n
ETK\u0130N B\u0130R Y\u00d6NET\u0130C\u0130 D\u0130NLEYEND\u0130R<\/strong><\/h5>\n
Y\u00f6neticilere dinlemenin \u00f6nemini anlatan ve etkin dinleme al\u0131\u015fkanl\u0131\u011f\u0131 kazand\u0131rmay\u0131 ama\u00e7layan bir e\u011fitimdir.<\/h5>\n
ETK\u0130L\u0130 KO\u00c7LUK BECER\u0130LER\u0130<\/strong><\/h5>\n
\u0130\u015fe yeni ba\u015flayan veya mevcut \u00e7al\u0131\u015fanlar\u0131n performans ve ki\u015fisel geli\u015fimlerini artt\u0131rmak i\u00e7in motivasyon, performans de\u011ferlendirme, e\u011fitim verme gibi konularda gerekli yetkinlikleri kazand\u0131rmak, kat\u0131l\u0131mc\u0131lar\u0131 yeti\u015ftirmek ve y\u00f6nlendirmeyi hedeflemektedir.<\/h5>\n
KURUM \u0130\u00c7ER\u0130S\u0130NDE \u201cB\u0130Z\u201d OLAB\u0130LMEK<\/strong><\/h5>\n
Kurum i\u00e7inde tak\u0131m bilincinin olu\u015fturulmas\u0131na ve aidiyet duygusunun artt\u0131r\u0131lmas\u0131na y\u00f6nelik bir e\u011fitimdir.<\/h5>\n
DE\u011e\u0130\u015e\u0130M Y\u00d6NET\u0130M\u0130<\/strong><\/h5>\n
De\u011fi\u015fimi ama\u00e7lara uygun kullanabilmek, de\u011fi\u015fimde yarat\u0131c\u0131l\u0131k, ba\u011fl\u0131l\u0131k, ileti\u015fim ve de\u011fi\u015fime direnci y\u00f6netmek \u00fczerine bir e\u011fitimdir.<\/h5>\n
\u00d6ZEL L\u0130DERL\u0130K E\u011e\u0130T\u0130M\u0130<\/strong><\/h5>\n
T\u00fcm liderlik yetkinliklerini geli\u015ftirmeye odakl\u0131 liderlik becerileri karmas\u0131d\u0131r.<\/h5>\n
*<\/strong> E\u011fitimlerimiz ile ilgili detayl\u0131 bilgi almak i\u00e7in bize 0212-219 1918<\/strong> numaral\u0131 telefondan ula\u015fabilirsiniz.<\/h5>\n

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